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Top
10 Frequently Asked Questions
- Can
I electronically file a state tax return without
a federal tax return?
- When
will I receive my refund?
-
I need to delete some information
from my return. Why do I get an error message
when I try to remove that section?
-
Does your program calculate the new
tax credit for teachers and educators?
- Can
I process multiple state or part-year tax returns?
-
What do I do if the IRS rejected
my electronic return because last year's AGI did
not match the IRS master file?
-
What are my options for paying the
balance due on my taxes?
-
I don't remember my user ID and password
from last year. Can you help me?
-
My screen resolution is 800 X 600.
Why do I get a message telling me that it isn't?
- I
need to file a return for the previous or other
past year, can your program prepare prior year
returns?
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1.
Can I electronically file a state tax return without
a federal tax return?
No.
Our tax system cannot transmit a state return by itself
unless a federal return was previously filed. If your
state return was rejected but your federal return
was accepted, you can resubmit your state return electronically.
Please
Note: You can choose to electronically file your federal
return by itself.
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2. When will I receive my refund?
To
check the progress of your current year's refund,
call 1-800-829-4477 and use the refund status option
offered on the TeleTax system. Some refunds may be
delayed because of compliance reviews to ensure that
returns are accurate.
If
you file a complete and accurate tax return and you
are due a federal refund, you should receive your
refund:
- Within
several days via our expedited refund service if
you qualify and file electronically.
- Within
2 weeks after the acknowledgment date if you file
electronically, and you elect to receive your refund
via Direct Deposit.
-
Within 4 weeks after the acknowledgment date if
you file electronically, and you receive your refund
via U.S. Mail.
- Within
6 weeks from the date the IRS receives your return,
if you file via U.S. Mail.
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3. I need to delete some information
from my return. Why do I get an error message when
I try to remove that section?
You
need to delete all information on every screen you
entered in that section. The easiest way to do this
is to click the link "clear all entries on this
page" for each page that you have information
that should be removed.
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4. Does your program calculate
the new deduction for teachers and educators (Educators
Expenses)?
Yes.
Enter your expenses for books and classroom supplies
when prompted by our program and it will include the
appropriate amount for the deduction.
The
"Teacher Tax Credit Act of 2002" allows
teachers to deduct the expenses for classroom supplies
they buy for their classes. For tax years 2002 and
2003, eligible educators will be able to deduct up
to $250 of these expenses even if they don't itemize.
Eligible educators include teachers, instructors,
counselors, principals or aides in both public and
private schools in grades K-12 who have worked at
least 900 hours in elementary or secondary education
during the school year.
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5. Can I process multiple state
or part-year tax returns?
No,
our program does not process multiple state, nonresident,
or part-year resident returns. Only full-year resident
state returns will be processed.
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6. What do I do if the IRS rejected
my electronic return because last year's AGI did not
match the IRS master file?
In
order to participate in the IRS paperless electronic
filing program, you are required to select your own
PIN and to provide your adjusted gross income from
your 2001 tax return. In our program, we provide a
place to enter this information on the electronic
filing tab. We also provide a line reference from
your 2000 tax return so you can easily find this number.
If the numbers you entered in our program match the
numbers on your return, and it was rejected by the
IRS, it appears the problem may be in their master
file. At this point you can try and contact the IRS
to correct their master file information or you may
select NOT to participate in the paperless electronic
filing. You would still be filing electronically but
it requires you to sign and mail the Form 8453-OL
to the IRS after they have accepted your return. This
may be the easiest solution and only requires you
to remove the PIN and AGI from both the taxpayer and
spouse section and recalculate your return. For your
convenience, the 8453-OL will be included in your
printed return.
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7. What are my options for paying
the balance due on my taxes?
You
have several options for paying your federal taxes:
Through
an agreement with Official Payments, we will soon
offer you the option of paying your balance due with
a credit card. A small convenience fee will apply.
We offer you the ability to use the Direct Payment
option to pay the federal balance due directly from
your bank account (checking or savings).
There is no additional fee for this feature.
You can mail your payment to the IRS and state taxing
authority. The filing instructions in your return
will give you additional information.
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8. I don't remember my user ID
and password from last year. Can you help me?
If
you wish to use the information from the return you
started last year, click the "Forgot your password?"
link on the log-in screen. The program will display
your password hint, if you can match your mother's
maiden name correctly. If you cannot remember your
password and do not wish to utilize last year's information
in your 2002 return, then you need only select to
start a new return, entering a new user ID and password.
Note:
If you cannot remember your user ID, you must start
a new blank return. For security reasons, our staff
cannot send user IDs via e-mail.
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9. My screen resolution is 800
X 600. Why do I get a message telling me that it isn't?
Do
you have a Microsoft office bar - or a SoundBlaster
bar - or any one of a number of on-line storage, or
cursor, or e-mail management bars that stack on top
of your Windows task bar? ANY program status or tool
bar that displays on your screen detracts from the
possible 800 by 600 lines of resolution. If any of
these are present, or if you have the Windows task
bar moved vertically to either side of your monitor,
then you do not have 800 by 600 lines visible. Shut
down all non-system bars (in most cases they will
come back when you reboot), and make certain your
Windows task bar is reduced to its smallest visible
size, and at the bottom of your monitor.
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10. I need to file a return for
the previous or other past year, can your program
prepare prior year returns?
Our
program only prepares returns for the current tax
year, in this case your 2002 return only. You should
contact the IRS at (800) 829-1040, and request forms
for the appropriate prior year you wish to file.
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